FAQs

Returns and refunds

I’d like to request an exchange – what’s the process?
I would like a refund: what is the process?
How long will my refund take?
How will I get my refund?

Order and delivery

What is the current status of my order?
Where can I find my reference number?
My order was confirmed but I haven't received the confirmation email.
Can I change my delivery address?

An issue with my order

I have a size issue. How do I get the right size?
I have received a damaged product. How can I get a new product?
I received the wrong product. How do I get the right product?
I need my invoice; how do I get it?

Information and tips on our products

What are the restrictions that prevent me from wearing our Lyne range?
What is the composition of Lyne range?
How does the size system work?
How do I take care of the Lyne products?

Promotions

How does the current Sale offer: 40% off your 2nd top work?
What promotions can I use to purchase an e-gift card?

Payment methods and e-gift Card

How does the e-gift card work?
You haven’t received your e-gift card in your mailbox yet and you are wondering if this is normal.
What are the withdrawal rights of the e-gift card?
What are the different payment methods I can use to pay for my order?